Kwebbl Deutschland - Kwebbl Maintenance | Introduction new ticketing system – Wartungsdetails

Dear partner,

Herewith we would like to inform you that Kwebbl will introduce a new ticketing system. With the introduction of a new ticketing system, a couple things will change for you. 

When is the introduction?

Start migration Thursday 2 January 2025  15:00 CET

End migration Friday 3 January 2025 08:00 CET

Starting from Thursday 2nd of January at 15:00 CET we will start the migration of our current ticketing system to our new ticketing system. During the migration, it will not be possible to access your tickets online and raise new tickets (both online and via email to support@kwebbl.com). 

If you need help during the migration, you can contact us directly via:

r.gerrits@kwebbl.com

Starting from Friday 3rd of January, you will be able to access our new ticketing system via support.kwebbl.com and raising tickets both online and via email. 

Activating your new account

If you wish to login into our new ticketing system in order to access your tickets and raise tickets, you need to activate your new account by the following steps:

1. Go to: https://support.kwebbl.com/

2. Click at the right top on 'Login'

3. Click on 'Reset password' 

4. Fill in your email address

Now you will receive an email to set a new password. 

Ticket history

All your previous tickets will be migrated to our new system. Starting from Friday 3rd of January, you will be able to see all your open, pending and already closed tickets via support.kwebbl.com.

If you have any questions or concerns, please do not hesitate to contact us.

Kind regards,

Kwebbl Team