Kwebbl Deutschland - Investigating issue – Details zu Vorfällen

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Investigating issue

Gelöst
Funktionsfähig
Aufgetreten am vor mehr als 1 JahrDauerte etwa 2 Stunden

Betroffen

Telefonanlage

Teilausfall aus 8:50 AM zu 10:57 AM, Funktionsfähig aus 10:47 AM zu 10:57 AM

Anruffunktionen

Teilausfall aus 8:50 AM zu 10:57 AM, Funktionsfähig aus 10:47 AM zu 10:57 AM

Dialpläne und Dialplan-Apps

Teilausfall aus 8:50 AM zu 10:57 AM, Funktionsfähig aus 10:47 AM zu 10:57 AM

Interne Anrufe

Teilausfall aus 8:50 AM zu 10:57 AM, Funktionsfähig aus 10:47 AM zu 10:57 AM

Ausgehende Anrufe

Teilausfall aus 8:50 AM zu 10:57 AM, Funktionsfähig aus 10:47 AM zu 10:57 AM

Eingehende Anrufe

Teilausfall aus 8:50 AM zu 10:57 AM, Funktionsfähig aus 10:47 AM zu 10:57 AM

Aktualisierung
  • Update
    UTC
    Update

    Currently inbound and outbound calls are working correctly thanks to a quick-fix from our team. The main issues are for now resolved. Our team keeps working on a permanent fix. The BLF service is still disabled for now.

  • Gelöst
    UTC
    Gelöst

    We just resolved the issue!

    If you are still experiencing any issues, please contact us directly at support@kwebbl.com.

  • Update
    UTC
    Update

    We would like to inform you that the disruption on our telephony platform has not yet been resolved. As a result, issues with calls are still ongoing.

    Our team is working with the highest priority to resolve these problems as quickly as possible. We sincerely apologise for the inconvenience caused.

    We will continue to keep you updated and provide a new update as soon as more information becomes available.

  • Update
    UTC
    Update

    Currently we've disabled BLF on purpose for devices. Currently calls could have no audio and the team is working on a solution. We will provide another update shortly.

  • Identifizierung
    UTC
    Identifizierung

    We have identified the cause. Currently we see an increase in successful calls. We will provide you with an update shortly.

  • Analyse
    UTC
    Analyse

    We have reports of an issue with our platform. Currently our engineers are investigating them.

    If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com

    As soon as more information becomes available, we will update the status of this incident.