Kwebbl - Investigating telephony issue – Incident details

All systems operational


Welcome at Kwebbl's statuspage. On this page you will find the status of our Cloud Communications platform, including maintenance updates and incidents.



Investigating telephony issue

Resolved
Major outage
Started 29 days agoLasted about 4 hours

Affected

PBX

Partial outage from 7:36 AM to 7:59 AM, Operational from 7:36 AM to 8:39 AM, Partial outage from 7:59 AM to 9:03 AM, Major outage from 9:03 AM to 9:52 AM, Partial outage from 9:03 AM to 9:52 AM, Operational from 9:03 AM to 9:52 AM, Major outage from 9:52 AM to 10:36 AM, Degraded performance from 9:52 AM to 10:36 AM, Operational from 9:52 AM to 10:36 AM, Major outage from 10:36 AM to 11:11 AM, Operational from 10:36 AM to 11:11 AM

Internal Calls

Partial outage from 7:36 AM to 9:52 AM, Degraded performance from 9:52 AM to 10:36 AM, Operational from 10:36 AM to 11:11 AM

Outgoing Calls

Partial outage from 7:36 AM to 9:52 AM, Degraded performance from 9:52 AM to 10:36 AM, Operational from 10:36 AM to 11:11 AM

Incoming Calls

Partial outage from 7:36 AM to 9:52 AM, Degraded performance from 9:52 AM to 10:36 AM, Operational from 10:36 AM to 11:11 AM

Registrations

Partial outage from 7:36 AM to 9:52 AM, Degraded performance from 9:52 AM to 10:36 AM, Operational from 10:36 AM to 11:11 AM

Qaller App

Operational from 7:36 AM to 8:39 AM, Partial outage from 8:39 AM to 9:03 AM, Operational from 9:03 AM to 11:11 AM

Updates
  • Resolved
    Resolved

    The incident has been fully resolved. All services, including BLF, are back to normal. If you are still experiencing any issues, please do not hesitate to contact us.

  • Update
    Update

    The remaining issues have been resolved. We are in the process of re-enabling BLF and will update you once this is completed.

  • Monitoring
    Monitoring

    We are seeing clear improvement, but do not yet consider the incident fully resolved. Current impact is minimal. We will keep you updated

  • Update
    Update

    Qaller and the panels (including Webcalls) are back to normal. Fixed devices are still affected. We are continuing to work on a resolution and will keep you updated.

  • Update
    Update

    In addition to the previously reported platform issue, we are now also experiencing problems with Qaller and the panels. Our team is actively working on a resolution and will keep you updated.

  • Update
    Update

    The situation has partially stabilised. Things are moving in the right direction and we are working towards full resolution. We will keep you updated as the situation develops.

  • Update
    Update

    The situation has partially stabilised. Things are moving in the right direction and we are working towards full resolution. We will keep you updated as the situation develops.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We have reports of an issue with calls. Currently our engineers are investigating them.

    As soon as more information becomes available, we will update the status of this incident.