Kwebbl - Investigating issue – Incident details

All systems operational


Welcome at Kwebbl's statuspage. On this page you will find the status of our Cloud Communications platform, including maintenance updates and incidents.



Show current status

Investigating issue

Resolved1 hour 56 minutes

Affected

Other

Partial outage from 8:50 AM to 10:57 AM, Operational from 10:47 AM to 10:57 AM

  • UpdateUTC

    Currently inbound and outbound calls are working correctly thanks to a quick-fix from our team. The main issues are for now resolved. Our team keeps working on a permanent fix. The BLF service is still disabled for now.

  • ResolvedUTC

    We just resolved the issue!

    If you are still experiencing any issues, please contact us directly at support@kwebbl.com.

  • UpdateUTC

    We would like to inform you that the disruption on our telephony platform has not yet been resolved. As a result, issues with calls are still ongoing.

    Our team is working with the highest priority to resolve these problems as quickly as possible. We sincerely apologise for the inconvenience caused.

    We will continue to keep you updated and provide a new update as soon as more information becomes available.

  • UpdateUTC

    Currently we've disabled BLF on purpose for devices. Currently calls could have no audio and the team is working on a solution. We will provide another update shortly.

  • IdentifiedUTC

    We have identified the cause. Currently we see an increase in successful calls. We will provide you with an update shortly.

  • InvestigatingUTC

    We have reports of an issue with our platform. Currently our engineers are investigating them.

    If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com

    As soon as more information becomes available, we will update the status of this incident.