Kwebbl - Kwebbl Maintenance | Introduction new ticketing system – Maintenance details

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Kwebbl Maintenance | Introduction new ticketing system

Completed
Scheduled for January 02, 2025 at 2:00 PM – January 03, 2025 at 7:00 AM

Affects

Other

Under maintenance from 2:00 PM to 7:00 AM

Updates
  • Completed
    January 03, 2025 at 7:00 AM
    Completed
    January 03, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    January 02, 2025 at 2:00 PM
    In progress
    January 02, 2025 at 2:00 PM
    Maintenance is now in progress
  • Planned
    January 02, 2025 at 2:00 PM
    Planned
    January 02, 2025 at 2:00 PM

    Dear partner,

    Herewith we would like to inform you that Kwebbl will introduce a new ticketing system. With the introduction of a new ticketing system, a couple things will change for you. 

    When is the introduction?

    Start migration Thursday 2 January 2025  15:00 CET

    End migration Friday 3 January 2025 08:00 CET

    Starting from Thursday 2nd of January at 15:00 CET we will start the migration of our current ticketing system to our new ticketing system. During the migration, it will not be possible to access your tickets online and raise new tickets (both online and via email to support@kwebbl.com). 

    If you need help during the migration, you can contact us directly via:

    r.gerrits@kwebbl.com

    Starting from Friday 3rd of January, you will be able to access our new ticketing system via support.kwebbl.com and raising tickets both online and via email. 

    Activating your new account

    If you wish to login into our new ticketing system in order to access your tickets and raise tickets, you need to activate your new account by the following steps:

    1. Go to: https://support.kwebbl.com/

    2. Click at the right top on 'Login'

    3. Click on 'Reset password' 

    4. Fill in your email address

    Now you will receive an email to set a new password. 

    Ticket history

    All your previous tickets will be migrated to our new system. Starting from Friday 3rd of January, you will be able to see all your open, pending and already closed tickets via support.kwebbl.com.

    If you have any questions or concerns, please do not hesitate to contact us.


    Kind regards,

    Kwebbl Team