All systems operational


Welcome at Kwebbl's statuspage. On this page you will find the status of our Cloud Communications platform, including maintenance updates and incidents.


Reporting an issue

If you wish to report an unmentioned issue with one of our services, please raise a ticket at kwebbl support


Incident Statuses

  • Investigating - We have reports of a problem and are currently looking into them.
  • Identified - We have found the issue and are currently working on a fix.
  • Monitoring - We have executed a fix and are currently watching the situation.
  • Resolved - The fix has worked, we have closed the incident.

Component Statuses

  • Operational - The component is working, no issues have been reported.
  • Performance Issues - The component is working, but some performance issues can be experienced.
  • Partial Outage - The component may not be working for everybody. For example this could be a geographical issue.
  • Major Outage - The component is not working for anybody.

Maintenance Kwebbl Cloud Communications Platform

Completed
Scheduled for November 26, 2021 at 10:00 PM – November 27, 2021 at 5:19 AM

Affects

PBX
Call Features
Dialplans and Dialplan Apps
Internal Calls
Outgoing Calls
Incoming Calls
Updates
  • Completed
    November 27, 2021 at 5:19 AM
    Completed
    November 27, 2021 at 5:19 AM

    Dear partner,

    Herewith we would like to inform you that last night’s maintenance is successfully completed.

    If you have any questions or concerns, please let us know.

  • Update
    November 26, 2021 at 10:00 PM
    Planned
    November 26, 2021 at 10:00 PM

    Please be advised that Kwebbl Smart Cloud Communications will perform maintenance on the date and time shown below.

    Time Slots

    Start preparations: 26-11-2021 21:00 CET

    Start maintenance: 26-11-2021 23:00 CET

    End maintenance: 28-11-2021 06:00 CET

    Description

    During the maintenance window we will perform maintenance in our Rotterdam datacenter. In the night from Friday till Saturday we will deactivate our Rotterdam datacenter, which will be deactivated till the end of the maintenance. On Saturday we will activate new hardware and re-setup interconnects in this datacenter. After interconnects are back online, the engineers will start working to reactivate our Rotterdam datacenter afterwards. The work is expected to be completed before the end of the maintenance and we will inform you accordingly via our statuspage.
    During this maintenance the impact is higher than usual; please read ‘Expected Impact’ for more details. During this maintenance no new features will be deployed.

    Expected Impact

    Telephony Services

    • Customers may experience short disruptions in calls, such as a dropping call during the night from Friday till Saturday.
    • Customers may experience short disruptions in functionality during the night from Friday till Saturday morning, for example: Queue, IVR, Voicemail, CDRs.

    Secondary SIP Edges

    • The Secondary SIP Edges will be offline from Friday till Sunday morning.
    • Primary SIP Edges will be available for devices to register. Devices registered on both primary and secondary SIP servers and devices registered on DNS-SRV will be able to re-register on the primary SIP Edges.
    • In case a device is not able to find another Edge to register automatically, a reboot of the device will help in order to successfully register.

    Primary SIP Trunk

    • The Primary SIP Trunk may experience multiple interruptions from Friday till Sunday morning.
    • The Secondary SIP Trunk will be available.

    Web Services

    • Web Services may become unavailable for a maximum of 30 minutes during the night from Friday till Saturday morning of the maintenance.

    Other Services

    • The Realtime API and Qaller app may become unavailable for a maximum of 30 minutes during the night from Friday till Saturday morning.
  • Planned
    November 26, 2021 at 7:10 PM
    Planned
    November 26, 2021 at 7:10 PM

    Dear partner,

    Due to a force majeure in the staff planning of our datacenter we are forced to change our plans for this maintenance.

    We will be unable to execute a part of the maintenance that was planned on Saturday. Because of this the expected impact of the maintenance has changed:

    The services will only be affected on Friday night. During Saturday and Sunday we no longer expect any impact for customers.