Kwebbl - Notice history

All systems operational


Welcome at Kwebbl's statuspage. On this page you will find the status of our Cloud Communications platform, including maintenance updates and incidents.


Reporting an issue

If you wish to report an unmentioned issue with one of our services, please raise a ticket at kwebbl support


Incident Statuses

  • Investigating - We have reports of a problem and are currently looking into them.
  • Identified - We have found the issue and are currently working on a fix.
  • Monitoring - We have executed a fix and are currently watching the situation.
  • Resolved - The fix has worked, we have closed the incident.

Component Statuses

  • Operational - The component is working, no issues have been reported.
  • Performance Issues - The component is working, but some performance issues can be experienced.
  • Partial Outage - The component may not be working for everybody. For example this could be a geographical issue.
  • Major Outage - The component is not working for anybody.
Operational

Call Features - Operational

Dialplans and Dialplan Apps - Operational

Internal Calls - Operational

Outgoing Calls - Operational

Incoming Calls - Operational

Registrations - Operational

Qaller App - Operational

BLF - Operational

WebCalls - Operational

Provisioning - Operational

Operational

Provider Panel - Operational

Company Panel - Operational

UC Panel - Operational

OC Panel - Operational

Operational

Outgoing Calls - Operational

Incoming Calls - Operational

Primary SIP Trunk Registration - Operational

Secondary SIP Trunk Registration - Operational

Operational

Vamos Data - Operational

Vamos Voice - Operational

Vamos Mobile network (T-Mobile) - Operational

Vamos App - Operational

Operational

Realtime API - Operational

CRM Integrations - Operational

E-mail Notifications - Operational

Other - Operational

Notice history

Jan 2025

Kwebbl Maintenance | Introduction new ticketing system
  • Completed
    January 03, 2025 at 7:00 AM
    Completed
    January 03, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    January 02, 2025 at 2:00 PM
    In progress
    January 02, 2025 at 2:00 PM
    Maintenance is now in progress
  • Planned
    January 02, 2025 at 2:00 PM
    Planned
    January 02, 2025 at 2:00 PM

    Dear partner,

    Herewith we would like to inform you that Kwebbl will introduce a new ticketing system. With the introduction of a new ticketing system, a couple things will change for you. 

    When is the introduction?

    Start migration Thursday 2 January 2025  15:00 CET

    End migration Friday 3 January 2025 08:00 CET

    Starting from Thursday 2nd of January at 15:00 CET we will start the migration of our current ticketing system to our new ticketing system. During the migration, it will not be possible to access your tickets online and raise new tickets (both online and via email to support@kwebbl.com). 

    If you need help during the migration, you can contact us directly via:

    r.gerrits@kwebbl.com

    Starting from Friday 3rd of January, you will be able to access our new ticketing system via support.kwebbl.com and raising tickets both online and via email. 

    Activating your new account

    If you wish to login into our new ticketing system in order to access your tickets and raise tickets, you need to activate your new account by the following steps:

    1. Go to: https://support.kwebbl.com/

    2. Click at the right top on 'Login'

    3. Click on 'Reset password' 

    4. Fill in your email address

    Now you will receive an email to set a new password. 

    Ticket history

    All your previous tickets will be migrated to our new system. Starting from Friday 3rd of January, you will be able to see all your open, pending and already closed tickets via support.kwebbl.com.

    If you have any questions or concerns, please do not hesitate to contact us.


    Kind regards,

    Kwebbl Team

Qaller v5 release for Android
  • Completed
    January 10, 2025 at 7:00 PM
    Completed
    January 10, 2025 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    January 02, 2025 at 8:00 AM
    In progress
    January 02, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    January 02, 2025 at 8:00 AM
    Planned
    January 02, 2025 at 8:00 AM

    Dear partner,

    Please be advised that Kwebbl Smart Cloud Communications will start enrolling the Qaller v5 for our Android users. 

    Time Slots

    Start: 02-01-2025 09:00 CET

    End: 10-01-2025 20:00 CET

    Description

    Starting January 2nd, we will begin rolling out Qaller v5 for Android users. The update will be made available to more users gradually, and by January 10th, all Android users will have access.

    To update right away, users can uninstall the app and reinstall it after the 2nd of January.

Dec 2024

Investigating telephony issue
  • Resolved
    Resolved

    Currently all issues are resolved. We will keep monitoring the situation closely.

  • Identified
    Identified

    Out team is still working on a solution. We can see the most issues on fixed devices. In the meantime we have disabled BLF for fixed devices. We will provide you with an update shortly.

  • Investigating
    Investigating

    We have reports of an issue with calls. Currently our engineers are investigating them.

    If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com

    As soon as more information becomes available, we will update the status of this incident.

Investigating issue
  • Update
    Update

    Currently inbound and outbound calls are working correctly thanks to a quick-fix from our team. The main issues are for now resolved. Our team keeps working on a permanent fix. The BLF service is still disabled for now.

  • Resolved
    Resolved

    We just resolved the issue!

    If you are still experiencing any issues, please contact us directly at support@kwebbl.com.

  • Update
    Update

    We would like to inform you that the disruption on our telephony platform has not yet been resolved. As a result, issues with calls are still ongoing.

    Our team is working with the highest priority to resolve these problems as quickly as possible. We sincerely apologise for the inconvenience caused.

    We will continue to keep you updated and provide a new update as soon as more information becomes available.

  • Update
    Update

    Currently we've disabled BLF on purpose for devices. Currently calls could have no audio and the team is working on a solution. We will provide another update shortly.

  • Identified
    Identified

    We have identified the cause. Currently we see an increase in successful calls. We will provide you with an update shortly.

  • Investigating
    Investigating

    We have reports of an issue with our platform. Currently our engineers are investigating them.

    If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com

    As soon as more information becomes available, we will update the status of this incident.

Nov 2024

No notices reported this month

Nov 2024 to Jan 2025

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