Duration: 7 hours

Affected Components: Incoming Calls, Vamos App (NL), OC Panel, Provisioning, Provider Panel, Internal Calls, Call Features, Qaller App, CRM Integrations, Incoming Calls, Company Panel, Registrations, Realtime API, Vamos Voice (NL), E-mail Notifications, BLF, Outgoing Calls, UC Panel, Secondary SIP Trunk Registration, Outgoing Calls, Dialplans and Dialplan Apps, WebCalls, Primary SIP Trunk Registration

Apr 3, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 4, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 3, 21:00:00 GMT+0
Identified - Please be advised that Kwebbl Smart Cloud Communications will perform maintenance on the date and time shown below. During the maintenance window we will perform maintenance on our servers. This maintenance includes only updates on our servers and no new features will be deployed..

Duration: 1 hour and 12 minutes

Affected Components: BLF

Mar 31, 09:13:06 GMT+0
Identified - Our BLF Service is temporarily unavailable. We will notify you as soon as it's back up..

Mar 31, 10:24:44 GMT+0
Resolved - The BLF service is now enabled and the incident is resolved. .

Duration: 7 hours

Affected Components: Incoming Calls, Vamos App (NL), OC Panel, Provisioning, Provider Panel, Internal Calls, Call Features, Qaller App, CRM Integrations, Incoming Calls, Company Panel, Registrations, Realtime API, Vamos Voice (NL), E-mail Notifications, BLF, Outgoing Calls, UC Panel, Secondary SIP Trunk Registration, Outgoing Calls, Dialplans and Dialplan Apps, WebCalls, Primary SIP Trunk Registration

Mar 27, 22:00:00 GMT+0
Identified - A software vendor has informed us of several upcoming security vulnerability disclosures that may affect our systems. To address these proactively, we have scheduled software updates for the following dates: * 26 / 03 / 2026 * 27 / 03 / 2026 Expected Impact During the maintenance windows, phones and trunks may briefly lose registration, BLF may be inaccurate, and some active calls may be disconnected while the software restarts. Due to the sensitive and time-critical nature of these vulnerabilities, we were unable to provide our standard one-week advance notice. We apologize for the shorter notice and appreciate your understanding..

Mar 27, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 28, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours

Affected Components: Incoming Calls, Vamos App (NL), OC Panel, Provisioning, Provider Panel, Internal Calls, Incoming Calls, Call Features, CRM Integrations, Qaller App, Company Panel, Registrations, Realtime API, Vamos Voice (NL), E-mail Notifications, BLF, Outgoing Calls, UC Panel, Secondary SIP Trunk Registration, Outgoing Calls, Dialplans and Dialplan Apps, WebCalls, Primary SIP Trunk Registration

Mar 26, 22:00:00 GMT+0
Identified - A software vendor has informed us of several upcoming security vulnerability disclosures that may affect our systems. To address these proactively, we have scheduled software updates for the following dates: * 26 / 03 / 2026 * 27 / 03 / 2026 Expected Impact During the maintenance windows, phones and trunks may briefly lose registration, BLF may be inaccurate, and some active calls may be disconnected while the software restarts. Due to the sensitive and time-critical nature of these vulnerabilities, we were unable to provide our standard one-week advance notice. We apologize for the shorter notice and appreciate your understanding..

Mar 26, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 27, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Internal Calls, Incoming Calls, Outgoing Calls

Mar 9, 08:33:36 GMT+0
Investigating - We are currently investigating a high-priority issue affecting conversations. Users may experience disruptions. We will provide updates as soon as more information is available..

Mar 9, 08:46:52 GMT+0
Identified - We have identified the root cause of the issue affecting conversations and are currently working on a fix. We will keep you updated on our progress..

Mar 9, 08:55:27 GMT+0
Monitoring - We have implemented a fix and the situation is looking stable. We will continue to monitor the results..

Mar 9, 09:33:27 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours

Affected Components: Incoming Calls, Vamos App (NL), OC Panel, Provisioning, Provider Panel, Internal Calls, Incoming Calls, Call Features, CRM Integrations, Qaller App, Company Panel, Registrations, Realtime API, Vamos Voice (NL), BLF, Outgoing Calls, UC Panel, Secondary SIP Trunk Registration, Outgoing Calls, Dialplans and Dialplan Apps, WebCalls, Primary SIP Trunk Registration

Mar 6, 22:00:00 GMT+0
Identified - During the upcoming maintenance window, we will perform several updates to our systems. We will also introduce several new features and improvements: * Huntgroup update > follow personal dialplan * WebCalls ADHOC conference calls Closer to the maintenance we will inform you in more detail about these new features..

Mar 6, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 7, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours

Affected Components: , Incoming Calls, Vamos App (NL), OC Panel, Provisioning, Provider Panel, Internal Calls, , Incoming Calls, Call Features, , Qaller App, Company Panel, Registrations, Realtime API, Vamos Voice (NL), BLF, Outgoing Calls, UC Panel, Secondary SIP Trunk Registration, Outgoing Calls, Dialplans and Dialplan Apps, WebCalls, Primary SIP Trunk Registration, PBX → Web Interfaces → Trunks →

Dec 19, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 19, 22:00:00 GMT+0
Identified - During the upcoming maintenance window, we will perform several updates to our systems. We will also introduce several new features and improvements: * Secondary Device for Users * Download CDR's ## **Expected Impact** ### **Telephony Services:** During the maintenance window, customers might experience minor interruptions with ongoing calls and device registrations. Devices should automatically re-register as soon as this becomes possible. If a device does not automatically reconnect after the maintenance, we recommend restarting it to trigger a new registration attempt. ### **Web Services:** The UC Panel, including Webcalls, may experience short interruptions..

Dec 20, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 day, 2 hours and 59 minutes

Affected Components: Provisioning

Dec 18, 18:00:00 GMT+0
Identified - Please be advised that Kwebbl Smart Cloud Communications will update the firmware of the Yealink SIP-T33G devices in our Auto Provisioning to version 87\. Please note that the device will update its firmware automatically after it will become available within 12 hours in the auto provisioning. The new firmware will become available on Thursday 18-12-2025 19:00 CET. The devices are expected to upgrade within 12 hours according to the provisioning cycle. Please be advised that the new firmware version from Yealink has improved security measures. For more information, please refer to our [support portal](https://knowledgebase.kwebbl.com/kb/guide/en/yealink-auto-provisioning-guide-firmware-v87-IS1CBGSrTq/Steps/4912586,4912585,4849579)..

Dec 17, 15:00:56 GMT+0
Completed - We have decided to postpone the update of the firmware. At a later moment we will let you know the new date for the firmware update. .

Dec 5, 09:00:27 GMT+0
Resolved - Our ticket system and support email are currently unavailable. If you have an urgent matter, please contact us by phone..

Duration: 7 hours

Affected Components: , Incoming Calls, Vamos App (NL), OC Panel, Provisioning, Provider Panel, Internal Calls, , Incoming Calls, Call Features, , CRM Integrations, Qaller App, Company Panel, Registrations, Realtime API, Vamos Voice (NL), E-mail Notifications, BLF, Outgoing Calls, UC Panel, Secondary SIP Trunk Registration, Outgoing Calls, Dialplans and Dialplan Apps, WebCalls, Primary SIP Trunk Registration, , PBX → Web Interfaces → Trunks → Other Services →

Oct 31, 22:00:00 GMT+0
Identified - During the upcoming maintenance window, we will perform several updates to our systems. We will also introduce several new features and improvements: * Company Panel: New variable “ringing status” for the Condition App in Dial Plans. With this additional feature it is possible to set different call routes based on the latest ringing status of the user (eg; Busy, Unavailable, Unanswered). * UC Panel: Moved Call Routing and Queue Login to a separate “Call Flows” page * UC Panel: Missed calls badge Closer to the maintenance, we will inform you in more detail about our new features. ## Expected Impact ### Telephony Services: During the maintenance window, customers might experience minor interruptions with ongoing calls and device registrations. Devices should automatically re-register as soon as this becomes possible. If a device does not automatically reconnect after the maintenance, we recommend restarting it to trigger a new registration attempt. ### Web Services: The UC Panel, including Webcalls, may experience short interruptions..

Oct 31, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 1, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 38 minutes

Oct 10, 08:59:15 GMT+0
Investigating - We have received reports of issues affecting our platform. Our engineers are currently investigating the cause. As soon as more information becomes available, we will update the status of this incident..

Oct 10, 09:06:37 GMT+0
Identified - Our engineers are currently working to fully restore platform stability. We’ve identified an issue within one of our data centers that caused interruptions for several services. Most services have now automatically failed over to our Amsterdam datacenter or will do so shortly. We continue to monitor the situation closely and will provide another update as soon as full stability is confirmed..

Oct 10, 09:32:54 GMT+0
Monitoring - We’re still working on restoring a few services (such as BLF and CDRs) that are not yet performing as expected..

Oct 10, 10:13:21 GMT+0
Identified - We’ve observed some issues with Queue services. Our engineers are continuing their investigation to identify the cause and restore platform stability. We’ll provide another update as soon as more information becomes available..

Oct 10, 10:31:11 GMT+0
Monitoring - Queue services are now operating normally again. We continue to work on improving overall platform stability and will share another update as soon as more information becomes available..

Oct 10, 10:54:34 GMT+0
Monitoring - All services are now operating normally, except for the CDR service. Our engineers are still working to fully restore this functionality. We’ll provide another update once this has been completed..

Oct 10, 11:37:37 GMT+0
Resolved - The CDR service has been restored and is functioning as expected. All services are now operating normally. This incident has been resolved..

Duration: 1 day and 7 hours

Affected Components: , Other, Company Panel, Incoming Calls, Qaller App, BLF, Registrations, , Vamos Voice (NL), Vamos Mobile network (Odido) (NL), , Realtime API, WebCalls, Secondary SIP Trunk Registration, CRM Integrations, Outgoing Calls, Incoming Calls, Primary SIP Trunk Registration, Vamos Data (NL), , E-mail Notifications, , UC Panel, Provisioning, Call Features, Dialplans and Dialplan Apps, Internal Calls, Outgoing Calls, OC Panel, Provider Panel, Vamos App (NL), Trunks → Other Services → Web Interfaces → Vamos → PBX →

Sep 7, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 5, 21:00:00 GMT+0
Identified - During the upcoming maintenance window, we will be performing on-site work at our Rotterdam Datacenter. During this period, Kwebbl will operate with reduced redundancy. During the maintenance on Friday night we will test and execute failovers. In some cases phones may not follow the failover and refuse to register, a restart of the phone usually solves this. No impact is expected during the rest of the maintenance period..

Sep 5, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 7 hours

Affected Components: Secondary SIP Trunk Registration, Registrations, WebCalls, Company Panel, Incoming Calls, Realtime API, Qaller App, BLF, Outgoing Calls, Incoming Calls, Primary SIP Trunk Registration, Vamos Voice (NL), E-mail Notifications, UC Panel, Provisioning, Call Features, Dialplans and Dialplan Apps, Internal Calls, Outgoing Calls, OC Panel, Provider Panel, Vamos App (NL)

Aug 22, 21:00:00 GMT+0
Identified - **Update 19-08-2025:** The on-site works scheduled for 23-08-2025 at our Rotterdam Datacenter have been cancelled. As a result, the period of reduced redundancy is no longer applicable. However, we will still be performing other planned maintenance from 22-08-2025 23:00 to 23-08-2025 06:00..

Aug 22, 21:00:00 GMT+0
Identified - During the upcoming maintenance window, we will be performing on-site work at our Rotterdam Datacenter. During this period, Kwebbl will operate with reduced redundancy..

Duration: 7 hours

Affected Components: Qaller App, BLF

Aug 8, 21:00:00 GMT+0
Identified - During the maintenance window we will introduce two new features for our customers: \- New User statuses \- CLIP no Screening for German SIP Trunks Closer to the maintenance we will inform you in more detail about these new features..

Aug 9, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 8, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 7 hours

Affected Components: Vamos Mobile network (Odido) (NL), Call Features, Registrations, Outgoing Calls, Incoming Calls, OC Panel, Internal Calls, Primary SIP Trunk Registration, Vamos Data (NL), Qaller App, BLF, Company Panel, UC Panel, Vamos Voice (NL), WebCalls, Secondary SIP Trunk Registration, Outgoing Calls, Vamos App (NL), Provider Panel, Dialplans and Dialplan Apps, Incoming Calls, Provisioning

Feb 7, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 7, 22:00:00 GMT+0
Identified - During the maintenance window we will perform several updates to our systems. During this maintenance no new features will be deployed..

Duration: 17 hours

Affected Components: Other

Jan 2, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 3, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 2, 14:00:00 GMT+0
Identified - Dear partner, Herewith we would like to inform you that Kwebbl will introduce a new ticketing system. With the introduction of a new ticketing system, a couple things will change for you. ### **When is the introduction?** Start migration Thursday 2 January 2025 15:00 CET End migration Friday 3 January 2025 08:00 CET Starting from Thursday 2nd of January at 15:00 CET we will start the migration of our current ticketing system to our new ticketing system. During the migration, it will not be possible to access your tickets online and raise new tickets (both online and via email to [support@kwebbl.com](mailto:support@kwebbl.com)). If you need help during the migration, you can contact us directly via: [r.gerrits@kwebbl.com](mailto:r.gerrits@kwebbl.com) Starting from Friday 3rd of January, you will be able to access our new ticketing system via [support.kwebbl.com](http://support.kwebbl.com) and raising tickets both online and via email. ### **Activating your new account** If you wish to login into our new ticketing system in order to access your tickets and raise tickets, you need to activate your new account by the following steps: 1. Go to: <https://support.kwebbl.com/> 2. Click at the right top on 'Login' 3. Click on 'Reset password' 4. Fill in your email address Now you will receive an email to set a new password. ### **Ticket history** All your previous tickets will be migrated to our new system. Starting from Friday 3rd of January, you will be able to see all your open, pending and already closed tickets via [support.kwebbl.com](http://support.kwebbl.com). If you have any questions or concerns, please do not hesitate to contact us. Kind regards, Kwebbl Team.

Duration: 8 days and 11 hours

Affected Components: Qaller App

Jan 10, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 2, 08:00:00 GMT+0
Identified - Dear partner, Please be advised that Kwebbl Smart Cloud Communications will start enrolling the Qaller v5 for our Android users. --- ## Time Slots Start: 02-01-2025 09:00 CET End: 10-01-2025 20:00 CET --- ## Description Starting January 2nd, we will begin rolling out Qaller v5 for Android users. The update will be made available to more users gradually, and by January 10th, all Android users will have access. To update right away, users can uninstall the app and reinstall it after the 2nd of January..

Jan 2, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 30 minutes

Affected Components: Internal Calls, BLF, Outgoing Calls, Incoming Calls

Dec 11, 07:56:03 GMT+0
Investigating - We have reports of an issue with calls. Currently our engineers are investigating them. If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com As soon as more information becomes available, we will update the status of this incident..

Dec 11, 08:28:49 GMT+0
Identified - Out team is still working on a solution. We can see the most issues on fixed devices. In the meantime we have disabled BLF for fixed devices. We will provide you with an update shortly. .

Dec 11, 09:25:49 GMT+0
Resolved - Currently all issues are resolved. We will keep monitoring the situation closely. .

Duration: 4 days, 20 hours and 50 minutes

Affected Components: Vamos Mobile network (Odido) (NL), Call Features, Registrations, Other, Outgoing Calls, Incoming Calls, CRM Integrations, OC Panel, Internal Calls, E-mail Notifications, Primary SIP Trunk Registration, Vamos Data (NL), Qaller App, BLF, Company Panel, UC Panel, Vamos Voice (NL), WebCalls, Secondary SIP Trunk Registration, Outgoing Calls, Vamos App (NL), Provider Panel, Dialplans and Dialplan Apps, Incoming Calls, Provisioning, Realtime API

Dec 9, 08:50:15 GMT+0
Investigating - We have reports of an issue with our platform. Currently our engineers are investigating them. If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com As soon as more information becomes available, we will update the status of this incident..

Dec 9, 09:22:57 GMT+0
Identified - We have identified the cause. Currently we see an increase in successful calls. We will provide you with an update shortly..

Dec 9, 09:42:48 GMT+0
Identified - Currently we've disabled BLF on purpose for devices. Currently calls could have no audio and the team is working on a solution. We will provide another update shortly. .

Dec 9, 10:57:00 GMT+0
Resolved - Currently inbound and outbound calls are working correctly thanks to a quick-fix from our team. The main issues are for now resolved. Our team keeps working on a permanent fix. The BLF service is still disabled for now..

Dec 9, 10:15:45 GMT+0
Identified - We would like to inform you that the disruption on our telephony platform has **not** yet been resolved. As a result, issues with calls are still ongoing. Our team is working with the highest priority to resolve these problems as quickly as possible. We sincerely apologise for the inconvenience caused. We will continue to keep you updated and provide a new update as soon as more information becomes available..

Dec 9, 10:47:04 GMT+0
Resolved - We just resolved the issue! If you are still experiencing any issues, please contact us directly at support@kwebbl.com..

Duration: 55 minutes

Affected Components: Call Features, Registrations, Outgoing Calls, Incoming Calls, OC Panel, Internal Calls, Primary SIP Trunk Registration, Qaller App, BLF, Company Panel, UC Panel, Vamos Voice (NL), WebCalls, Secondary SIP Trunk Registration, Outgoing Calls, Vamos App (NL), Provider Panel, Dialplans and Dialplan Apps, Incoming Calls, Provisioning

Sep 23, 11:29:31 GMT+0
Investigating - We are currently investigating issues regarding calls and the availability of the panels. We will keep you updated. .

Sep 23, 11:37:59 GMT+0
Identified - Our team has identified the issue and is working on a plan to solve the matter as soon as possible. .

Sep 23, 11:42:17 GMT+0
Monitoring - Our engineers applied a solution to solve the problems. Currently we are monitoring the situation closely. In case you still experience issues, please let us know. .

Sep 23, 12:24:52 GMT+0
Resolved - Currently all our monitoring looks fine and we hereby close the incident. Separately we will inform our partners with an RFO which should be available within a couple of days. .

Duration: 7 hours

Affected Components: Call Features, Registrations, Outgoing Calls, Incoming Calls, OC Panel, Internal Calls, Primary SIP Trunk Registration, Qaller App, BLF, Company Panel, UC Panel, Vamos Voice (NL), WebCalls, Secondary SIP Trunk Registration, Outgoing Calls, Vamos App (NL), Provider Panel, Dialplans and Dialplan Apps, Incoming Calls, Provisioning, Realtime API

Sep 20, 21:00:00 GMT+0
Identified - Please be advised that Kwebbl Smart Cloud Communications will perform maintenance on the date and time shown below. **Time Slots** Start: 20-09-2024 23:00 CEST End: 21-09-2024 06:00 CEST **Description** During the maintenance window we will perform maintenance on our servers. This maintenance includes only updates on our servers and no new features will be deployed. ### Expected Impact **Telephony Services** During the maintenance window customers might experience small interruptions during calls. **Web Services** The panels could experience some small interruptions. **Other Services** Realtime API and Qaller-app could experience some small interruptions. .

Sep 21, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 20, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours and 1 minute

Affected Components: Registrations, Primary SIP Trunk Registration

Aug 14, 08:12:59 GMT+0
Identified - Dear partner, Currently there are multiple issues reported by customers. These issues are most likely caused by issues at AMS-IX. Kwebbl is connected with NL-IX and AMS-IX. SIP Trunks and SIP Devices with failover configuration, should not experience any issues. In case you have a failover configured and still experience issues, please let us know by raising a ticket. Kind regards, Kwebbl team.

Aug 14, 11:14:01 GMT+0
Resolved - AMS-IX has resolved the issue! If you are still experiencing any issues, please contact us directly at support@kwebbl.com..

Duration: 7 hours

Affected Components: Vamos Mobile network (Odido) (NL), Call Features, Registrations, Other, Outgoing Calls, Incoming Calls, CRM Integrations, OC Panel, Internal Calls, E-mail Notifications, Primary SIP Trunk Registration, Vamos Data (NL), Qaller App, BLF, Company Panel, UC Panel, Vamos Voice (NL), WebCalls, Secondary SIP Trunk Registration, Outgoing Calls, Vamos App (NL), Provider Panel, Dialplans and Dialplan Apps, Incoming Calls, Provisioning, Realtime API

Feb 2, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 2, 22:00:00 GMT+0
Identified - ### Maintenance Announcement Please be advised that Kwebbl Smart Cloud Communications will perform maintenance on the date and time shown below. **Time Slots** Start preparations: 02-02-2024 21:00 CET Start maintenance: 02-02-2024 23:00 CET End maintenance: 03-02-2024 06:00 CET **Description** During the maintenance window we will perform internal updates, updates for 2N Helios Intercom compatibility and we will deploy our new feature 'Dialplan Rights for Qaller'. After the maintenance we will release a new minor update for the Qaller-app for the new feature 'Dialplan Rights for Qaller'. Closer to the maintenance window we will inform you in more detail about this new feature. ### Expected Impact **Telephony Services** The Telephony Services may become unavailable for a maximum of 30 minutes. **Web Services** The Web Services may become unavailable for a maximum of 30 minutes. **Other Services** The Realtime API and Qaller app may become unavailable for a maximum of 30 minutes. .

Feb 3, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours

Affected Components: BLF, Vamos Voice (NL), UC Panel, Call Features, Outgoing Calls, Registrations, Company Panel, Outgoing Calls, Incoming Calls, WebCalls, OC Panel, Internal Calls, Primary SIP Trunk Registration, Secondary SIP Trunk Registration, Provider Panel, Dialplans and Dialplan Apps, Incoming Calls, Provisioning

Oct 28, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 27, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 27, 21:00:00 GMT+0
Identified - Please be advised that Kwebbl Smart Cloud Communications will perform maintenance on the date and time shown below. ### Time Slots Start preparations: 27-10-2023 21:00 CEST Start maintenance: 27-10-2023 23:00 CEST End maintenance: 28-10-2023 06:00 CEST ### Description During the maintenance window we will perform updates to our systems. These updates will not include any new features for our customers. During the maintenance window there could be some impact as described below. ### Expected Impact **Telephony Services** - Active calls could be interrupted for a maximum of 60 minutes. **Web Services** - Web Services may become unavailable for a maximum of 15 minutes. **Other Services** - No impact expected. .

Duration: 7 hours

Affected Components: CRM Integrations, OC Panel, Internal Calls, Company Panel, UC Panel, Vamos Voice (NL), WebCalls, E-mail Notifications, Primary SIP Trunk Registration, Outgoing Calls, BLF, Vamos App (NL), Outgoing Calls, Secondary SIP Trunk Registration, Provider Panel, Call Features, Qaller App, Incoming Calls, Dialplans and Dialplan Apps, Incoming Calls, Provisioning, Registrations, Realtime API

Jun 25, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 24, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 24, 21:00:00 GMT+0
Identified - Please be advised that Kwebbl Smart Cloud Communications will perform maintenance on the date and time shown below. ### Time Slots Start preparations: 24-06-2022 21:00 CEST Start maintenance: 24-06-2022 23:00 CEST End maintenance: 25-06-2022 06:00 CEST ### Description During the maintenance window we will perform updates to our systems. These updates will not include any new features for our customers. During the maintenance window there could be some impact as described below. ### Expected Impact **Telephony Services** - Telephony Services may become unavailable for a maximum of 30 minutes. **Web Services** - Web Services may become unavailable for a maximum of 30 minutes. **Other Services** - The Realtime API and Qaller app may become unavailable for a maximum of 30 minutes..

Duration: 11 hours and 53 minutes

Affected Components: OC Panel, Company Panel, UC Panel, Realtime API, Dialplans and Dialplan Apps, Provider Panel

Jun 13, 07:30:00 GMT+0
Resolved - The synchronisation issues are solved. If you are still experiencing any issues, please contact us directly at support@kwebbl.com..

Jun 13, 07:18:07 GMT+0
Investigating - We have received reports of synchronisation issues within our platform. Currently our engineers are investigating them. The telephony services are not directly affected, but inaccuracies in the Panels and Realtime API could be experienced. Changes made in the panels may not take immediate effect. As soon as more information becomes available, we will update the status of this incident. .

Duration: 3 hours and 15 minutes

Affected Components: Other

Apr 6, 08:47:09 GMT+0
Identified - AMS-IX is currently facing issues. This is one of the biggest Internet Exchange in The Netherlands. Due to the issues at AMS-IX, our customers could face issues with their internet and telephony. Kwebbl has deactivated it's direct connection to AMS-IX, which should have a positive effect for our customers. However it could be that your and our transit providers still use the AMS-IX and that traffic may still be affected..

Apr 6, 12:01:50 GMT+0
Resolved - The issues at AMS-IX are resolved and we've activated our direct connection again to AMS-IX. .

Duration: 16 minutes

Affected Components: OC Panel, Company Panel, UC Panel

Mar 8, 11:11:45 GMT+0
Investigating - We have reports of an issue with the web panels. Currently our engineers are investigating them. The telephony services are not affected, only some visual inaccuracies in the Panels could be experienced. As soon as more information becomes available, we will update the status of this incident. .

Mar 8, 11:27:37 GMT+0
Resolved - We just resolved the issue! If you are still experiencing any issues, please contact us directly at support@kwebbl.com..

Duration: 1 hour and 11 minutes

Affected Components: CRM Integrations, Call Features, Incoming Calls, OC Panel, Internal Calls, Vamos Voice (NL), Provisioning, E-mail Notifications, Secondary SIP Trunk Registration, Company Panel, Provider Panel, Qaller App, WebCalls, Primary SIP Trunk Registration, Outgoing Calls, Realtime API, Vamos Mobile network (Odido) (NL), UC Panel, Dialplans and Dialplan Apps, BLF, Registrations, Other, Vamos App (NL), Vamos Data (NL), Incoming Calls, Outgoing Calls

Nov 30, 12:25:49 GMT+0
Resolved - Our interconnect partner has confirmed that the issue is resolved from their end. If you are still experiencing any issues, please contact us directly at support@kwebbl.com..

Nov 30, 11:15:04 GMT+0
Investigating - We are seeing an issue with outbound calls to Belgium numbers. We are investigating the issue with the involved interconnect partners and providers. If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com As soon as more information becomes available, we will update the status of this incident. .

Duration: 10 hours and 9 minutes

Affected Components: CRM Integrations, Call Features, OC Panel, Internal Calls, Incoming Calls, Vamos Voice (NL), Provisioning, E-mail Notifications, Secondary SIP Trunk Registration, Company Panel, Provider Panel, Qaller App, WebCalls, Primary SIP Trunk Registration, Outgoing Calls, Realtime API, Vamos Mobile network (Odido) (NL), UC Panel, Dialplans and Dialplan Apps, BLF, Registrations, Other, Vamos App (NL), Vamos Data (NL), Incoming Calls, Outgoing Calls

Nov 27, 05:19:36 GMT+0
Completed - Dear partner, Herewith we would like to inform you that last night’s maintenance is successfully completed. If you have any questions or concerns, please let us know..

Nov 26, 19:10:12 GMT+0
Identified - Dear partner, Due to a force majeure in the staff planning of our datacenter we are forced to change our plans for this maintenance. We will be unable to execute a part of the maintenance that was planned on Saturday. Because of this the expected impact of the maintenance has changed: The services will only be affected on Friday night. During Saturday and Sunday we no longer expect any impact for customers..

Nov 26, 22:00:00 GMT+0
Identified - Please be advised that Kwebbl Smart Cloud Communications will perform maintenance on the date and time shown below. ### Time Slots Start preparations: 26-11-2021 21:00 CET Start maintenance: 26-11-2021 23:00 CET End maintenance: 28-11-2021 06:00 CET ### Description During the maintenance window we will perform maintenance in our Rotterdam datacenter. In the night from Friday till Saturday we will deactivate our Rotterdam datacenter, which will be deactivated till the end of the maintenance. On Saturday we will activate new hardware and re-setup interconnects in this datacenter. After interconnects are back online, the engineers will start working to reactivate our Rotterdam datacenter afterwards. The work is expected to be completed before the end of the maintenance and we will inform you accordingly via our statuspage. During this maintenance the impact is higher than usual; please read ‘Expected Impact’ for more details. During this maintenance no new features will be deployed. ### Expected Impact **Telephony Services** - Customers may experience short disruptions in calls, such as a dropping call during the night from Friday till Saturday. - Customers may experience short disruptions in functionality during the night from Friday till Saturday morning, for example: Queue, IVR, Voicemail, CDRs. **Secondary SIP Edges** - The Secondary SIP Edges will be offline from Friday till Sunday morning. - Primary SIP Edges will be available for devices to register. Devices registered on both primary and secondary SIP servers and devices registered on DNS-SRV will be able to re-register on the primary SIP Edges. - In case a device is not able to find another Edge to register automatically, a reboot of the device will help in order to successfully register. **Primary SIP Trunk** - The Primary SIP Trunk may experience multiple interruptions from Friday till Sunday morning. - The Secondary SIP Trunk will be available. **Web Services** - Web Services may become unavailable for a maximum of 30 minutes during the night from Friday till Saturday morning of the maintenance. **Other Services** - The Realtime API and Qaller app may become unavailable for a maximum of 30 minutes during the night from Friday till Saturday morning. .

Duration: 2 hours and 4 minutes

Affected Components: Incoming Calls

Nov 24, 08:11:00 GMT+0
Investigating - We have received reports of an issue with audio drops on incoming Belgian calls. Currently our engineers are investigating them. Non-Belgian calls are **not** affected. If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com As soon as more information becomes available, we will update the status of this incident. .

Nov 24, 10:13:24 GMT+0
Monitoring - The issue is resolved. There was a interconnect issue between Proximus and our carrier which caused audio issues. In case you still experience issues, please let us know..

Nov 24, 10:14:41 GMT+0
Resolved - .

Duration: 21 minutes

Affected Components: OC Panel, Company Panel, Provider Panel, Qaller App, WebCalls, UC Panel

Nov 9, 10:33:07 GMT+0
Resolved - We just resolved the issue!.

Nov 9, 10:30:42 GMT+0
Identified - Current impact: **Qaller-App** - No outbound calls possible - Inbound not affected **WebCalls** - No inbound calls possible - No outbound calls possible **Panels** - Slow / not loading **Other** Other services are not affected. Inbound and outbound calls with SIP Devices are working as expected and all dialplan features and SIP Trunks are not affected. .

Nov 9, 10:11:50 GMT+0
Investigating - We have reports of an issue with panels. Currently our engineers are investigating them. If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com As soon as more information becomes available, we will update the status of this incident. .

Duration: 3 hours and 24 minutes

Affected Components: Provider Panel

Nov 2, 11:56:31 GMT+0
Resolved - We just resolved the issue!.

Nov 2, 08:33:00 GMT+0
Investigating - We have reports of an issue with logout from panels. Currently our engineers are investigating them. If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com As soon as more information becomes available, we will update the status of this incident. .

Duration: 3 hours and 36 minutes

Affected Components: OC Panel, CRM Integrations, Call Features, Internal Calls, Primary SIP Trunk Registration, Incoming Calls, Outgoing Calls, Vamos Voice (NL), Provisioning, E-mail Notifications, Secondary SIP Trunk Registration, Company Panel, Provider Panel, Qaller App, WebCalls, Outgoing Calls, Realtime API, Vamos Mobile network (Odido) (NL), UC Panel, Dialplans and Dialplan Apps, BLF, Registrations, Other, Vamos App (NL), Vamos Data (NL), Incoming Calls

Oct 30, 00:36:00 GMT+0
Completed - Dear partner, Herewith we would like to inform you that last night’s maintenance is successfully completed. If you have any questions or concerns, please let us know. Kind regards, Kwebbl .

Oct 29, 21:00:00 GMT+0
Identified - ### **Time Slots** Start preparations 29-10-2021 21:00 CEST Start: 29-10-2021 23:00 CEST End: 30-10-2021 06:00 CEST ### **Description** During the maintenance window we will perform maintenance on the Kwebbl infrastructure. During this maintenance no new features will be deployed. ### **Expected Impact** **Telephony Services** - Registrations could become unavailable up to a maximum of 10 minutes during the maintenance period for customers with devices without DNS-SRV (without auto provisioning) and/or with local network DNS resolving issues. - Calls could become unavailable up to a maximum of 10 minutes during the maintenance period for customers devices without DNS- SRV (without auto provisioning) and/or with local network DNS resolving issues. No action is required from the customer’s side, the services will resume automatically. **Web Services** - The panels could become unavailable up to a maximum of 10 minutes during the maintenance. **Other Services** - Qaller App could become unavailable up to a maximum of 10 minutes during the maintenance. - The Realtime API could become unavailable up to a maximum of 10 minutes during the maintenance. - Vamos Data could become unavailable up to a maximum of 10 minutes during the maintenance..

Duration: 2 hours and 38 minutes

Affected Components: Other

Oct 26, 06:41:26 GMT+0
Identified - Dear partner, At the moment there is a disruption at KPN affecting all Dutch port-ins. KPN is not able to update their routing after the 201 broadcast is send. This issue affects all portings from all providers. In case you do perform a Dutch porting, the number could become unavailable for KPN customers during the disruption. As soon as we receive an update, we will let you know. If you have any questions, please let us know. .

Oct 26, 09:19:33 GMT+0
Resolved - KPN has resolved the disruption in their porting chain. Dutch porting requests can be executed from now on. If you have any further questions, please let us know. .

Duration: 1 hour and 39 minutes

Affected Components: Other

Oct 25, 06:59:31 GMT+0
Identified - Dear partner, Currently the CRDC link in Belgium is down. Due to this issue, it is currently not possible to perform port-in requests in Belgium. Other countries are not affected. We will let you know once issue will be resolved till then all porting activations will be on hold..

Oct 25, 08:38:16 GMT+0
Resolved - Dear partner, The CRDC link in Belgium is working again. Port-in activations in Belgium are now possible. If you have any questions, please let us know. .

Duration: 46 minutes

Affected Components: OC Panel, Dialplans and Dialplan Apps, Internal Calls, Outgoing Calls, Registrations, BLF, Vamos Mobile network (Odido) (NL), CRM Integrations, Realtime API, Primary SIP Trunk Registration, Call Features, Incoming Calls, Outgoing Calls, Vamos Voice (NL), Vamos App (NL), Provisioning, E-mail Notifications, Secondary SIP Trunk Registration, UC Panel, Company Panel, Provider Panel, Qaller App, WebCalls, Vamos Data (NL), Incoming Calls

Sep 30, 08:18:00 GMT+0
Resolved - We just resolved the issue!.

Sep 30, 07:32:00 GMT+0
Investigating - We have reports of an issue with the UC Panel. Currently our engineers are investigating them. If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com As soon as more information becomes available, we will update the status of this incident. .

Sep 30, 08:12:30 GMT+0
Monitoring - We implemented a fix and currently monitoring the result. If you still experience issues, please write us on support@kwebbl.com..

Duration: 54 minutes

Affected Components: Incoming Calls

Sep 27, 12:21:26 GMT+0
Identified - Currently there is an interconnect issue between our third party suppliers and several providers in Belgium only. The issue is under investigation at our interconnect partner and as soon as we receive an update we will inform you. .

Sep 27, 12:46:27 GMT+0
Monitoring - Since ~14:30 we see traffic increasing on our Belgium Interconnect. The issue seems to be resolved. If you have any new complaints, please raise a ticket at support.kwebbl.com. .

Sep 27, 13:15:00 GMT+0
Resolved - At approximately 15:15CEST our third party supplier officially stated the issue has been resolved. We keep on enhanced monitoring until 19:00CEST..