Kwebbl - Notice history

All systems operational


Welcome at Kwebbl's statuspage. On this page you will find the status of our Cloud Communications platform, including maintenance updates and incidents.



Operational

Call Features - Operational

Dialplans and Dialplan Apps - Operational

Internal Calls - Operational

Outgoing Calls - Operational

Incoming Calls - Operational

Registrations - Operational

Qaller App - Operational

BLF - Operational

WebCalls - Operational

Provisioning - Operational

Operational

Provider Panel - Operational

Company Panel - Operational

UC Panel - Operational

OC Panel - Operational

Operational

Outgoing Calls - Operational

Incoming Calls - Operational

Primary SIP Trunk Registration - Operational

Secondary SIP Trunk Registration - Operational

Operational

Vamos Data (NL) - Operational

Vamos Voice (NL) - Operational

Vamos Mobile network (Odido) (NL) - Operational

Vamos App (NL) - Operational

Operational

Realtime API - Operational

CRM Integrations - Operational

E-mail Notifications - Operational

Other - Operational

Notice history

Dec 2021

No notices reported this month

Nov 2021

Investigating issue with outbound calls to Belgium
  • Resolved
    Resolved

    Our interconnect partner has confirmed that the issue is resolved from their end.

    If you are still experiencing any issues, please contact us directly at support@kwebbl.com.

  • Investigating
    Investigating

    We are seeing an issue with outbound calls to Belgium numbers. We are investigating the issue with the involved interconnect partners and providers.

    If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com

    As soon as more information becomes available, we will update the status of this incident.

Maintenance Kwebbl Cloud Communications Platform
  • Completed
    November 27, 2021 at 5:19 AM
    Completed
    November 27, 2021 at 5:19 AM

    Dear partner,

    Herewith we would like to inform you that last night’s maintenance is successfully completed.

    If you have any questions or concerns, please let us know.

  • Update
    November 26, 2021 at 10:00 PM
    Planned
    November 26, 2021 at 10:00 PM

    Please be advised that Kwebbl Smart Cloud Communications will perform maintenance on the date and time shown below.

    Time Slots

    Start preparations: 26-11-2021 21:00 CET

    Start maintenance: 26-11-2021 23:00 CET

    End maintenance: 28-11-2021 06:00 CET

    Description

    During the maintenance window we will perform maintenance in our Rotterdam datacenter. In the night from Friday till Saturday we will deactivate our Rotterdam datacenter, which will be deactivated till the end of the maintenance. On Saturday we will activate new hardware and re-setup interconnects in this datacenter. After interconnects are back online, the engineers will start working to reactivate our Rotterdam datacenter afterwards. The work is expected to be completed before the end of the maintenance and we will inform you accordingly via our statuspage.
    During this maintenance the impact is higher than usual; please read ‘Expected Impact’ for more details. During this maintenance no new features will be deployed.

    Expected Impact

    Telephony Services

    • Customers may experience short disruptions in calls, such as a dropping call during the night from Friday till Saturday.
    • Customers may experience short disruptions in functionality during the night from Friday till Saturday morning, for example: Queue, IVR, Voicemail, CDRs.

    Secondary SIP Edges

    • The Secondary SIP Edges will be offline from Friday till Sunday morning.
    • Primary SIP Edges will be available for devices to register. Devices registered on both primary and secondary SIP servers and devices registered on DNS-SRV will be able to re-register on the primary SIP Edges.
    • In case a device is not able to find another Edge to register automatically, a reboot of the device will help in order to successfully register.

    Primary SIP Trunk

    • The Primary SIP Trunk may experience multiple interruptions from Friday till Sunday morning.
    • The Secondary SIP Trunk will be available.

    Web Services

    • Web Services may become unavailable for a maximum of 30 minutes during the night from Friday till Saturday morning of the maintenance.

    Other Services

    • The Realtime API and Qaller app may become unavailable for a maximum of 30 minutes during the night from Friday till Saturday morning.
  • Planned
    November 26, 2021 at 7:10 PM
    Planned
    November 26, 2021 at 7:10 PM

    Dear partner,

    Due to a force majeure in the staff planning of our datacenter we are forced to change our plans for this maintenance.

    We will be unable to execute a part of the maintenance that was planned on Saturday. Because of this the expected impact of the maintenance has changed:

    The services will only be affected on Friday night. During Saturday and Sunday we no longer expect any impact for customers.

Investigating issue with incoming Belgian calls
  • Resolved
    Resolved
  • Monitoring
    Monitoring

    The issue is resolved. There was a interconnect issue between Proximus and our carrier which caused audio issues.

    In case you still experience issues, please let us know.

  • Investigating
    Investigating

    We have received reports of an issue with audio drops on incoming Belgian calls. Currently our engineers are investigating them. Non-Belgian calls are not affected.

    If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com

    As soon as more information becomes available, we will update the status of this incident.

Investigating issue with panels
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    Current impact:

    Qaller-App

    • No outbound calls possible
    • Inbound not affected

    WebCalls

    • No inbound calls possible
    • No outbound calls possible

    Panels

    • Slow / not loading

    Other Other services are not affected. Inbound and outbound calls with SIP Devices are working as expected and all dialplan features and SIP Trunks are not affected.

  • Investigating
    Investigating

    We have reports of an issue with panels. Currently our engineers are investigating them.

    If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com

    As soon as more information becomes available, we will update the status of this incident.

Investigating issue with logout provider panels
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We have reports of an issue with logout from panels. Currently our engineers are investigating them.

    If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com

    As soon as more information becomes available, we will update the status of this incident.

Oct 2021

Maintenance Kwebbl Cloud Communications Platform
  • Completed
    October 30, 2021 at 12:36 AM
    Completed
    October 30, 2021 at 12:36 AM

    Dear partner,

    Herewith we would like to inform you that last night’s maintenance is successfully completed.

    If you have any questions or concerns, please let us know.

    Kind regards, Kwebbl

  • Planned
    October 29, 2021 at 9:00 PM
    Planned
    October 29, 2021 at 9:00 PM

    Time Slots

    Start preparations 29-10-2021 21:00 CEST

    Start: 29-10-2021 23:00 CEST

    End: 30-10-2021 06:00 CEST

    Description

    During the maintenance window we will perform maintenance on the Kwebbl infrastructure. During this maintenance no new features will be deployed.

    Expected Impact

    Telephony Services

    • Registrations could become unavailable up to a maximum of 10 minutes during the maintenance period for customers with devices without DNS-SRV (without auto provisioning) and/or with local network DNS resolving issues.

    • Calls could become unavailable up to a maximum of 10 minutes during the maintenance period for customers devices without DNS- SRV (without auto provisioning) and/or with local network DNS resolving issues. No action is required from the customer’s side, the services will resume automatically.

    Web Services

    • The panels could become unavailable up to a maximum of 10 minutes during the maintenance.

    Other Services

    • Qaller App could become unavailable up to a maximum of 10 minutes during the maintenance.

    • The Realtime API could become unavailable up to a maximum of 10 minutes during the maintenance.

    • Vamos Data could become unavailable up to a maximum of 10 minutes during the maintenance.

Disruption in the KPN porting chain
  • Resolved
    Resolved

    KPN has resolved the disruption in their porting chain. Dutch porting requests can be executed from now on.

    If you have any further questions, please let us know.

  • Identified
    Identified

    Dear partner,

    At the moment there is a disruption at KPN affecting all Dutch port-ins. KPN is not able to update their routing after the 201 broadcast is send. This issue affects all portings from all providers.

    In case you do perform a Dutch porting, the number could become unavailable for KPN customers during the disruption. As soon as we receive an update, we will let you know.

    If you have any questions, please let us know.

CRDC issue Belgium - No portings possible
  • Resolved
    Resolved

    Dear partner,

    The CRDC link in Belgium is working again. Port-in activations in Belgium are now possible.

    If you have any questions, please let us know.

  • Identified
    Identified

    Dear partner,

    Currently the CRDC link in Belgium is down. Due to this issue, it is currently not possible to perform port-in requests in Belgium. Other countries are not affected.

    We will let you know once issue will be resolved till then all porting activations will be on hold.

Oct 2021 to Dec 2021

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