Kwebbl - Maintenance Kwebbl Cloud Communications Platform – Maintenance details

Dear partner,

Herewith we would like to inform you that last night’s maintenance is successfully completed.

If you have any questions or concerns, please let us know.

Please be advised that Kwebbl Smart Cloud Communications will perform maintenance on the date and time shown below.

Time Slots

Start preparations: 26-11-2021 21:00 CET

Start maintenance: 26-11-2021 23:00 CET

End maintenance: 28-11-2021 06:00 CET

Description

During the maintenance window we will perform maintenance in our Rotterdam datacenter. In the night from Friday till Saturday we will deactivate our Rotterdam datacenter, which will be deactivated till the end of the maintenance. On Saturday we will activate new hardware and re-setup interconnects in this datacenter. After interconnects are back online, the engineers will start working to reactivate our Rotterdam datacenter afterwards. The work is expected to be completed before the end of the maintenance and we will inform you accordingly via our statuspage.
During this maintenance the impact is higher than usual; please read ‘Expected Impact’ for more details. During this maintenance no new features will be deployed.

Expected Impact

Telephony Services

• Customers may experience short disruptions in calls, such as a dropping call during the night from Friday till Saturday.
• Customers may experience short disruptions in functionality during the night from Friday till Saturday morning, for example: Queue, IVR, Voicemail, CDRs.

Secondary SIP Edges

• The Secondary SIP Edges will be offline from Friday till Sunday morning.
• Primary SIP Edges will be available for devices to register. Devices registered on both primary and secondary SIP servers and devices registered on DNS-SRV will be able to re-register on the primary SIP Edges.
• In case a device is not able to find another Edge to register automatically, a reboot of the device will help in order to successfully register.

Primary SIP Trunk

• The Primary SIP Trunk may experience multiple interruptions from Friday till Sunday morning.
• The Secondary SIP Trunk will be available.

Web Services

• Web Services may become unavailable for a maximum of 30 minutes during the night from Friday till Saturday morning of the maintenance.

Other Services

• The Realtime API and Qaller app may become unavailable for a maximum of 30 minutes during the night from Friday till Saturday morning.